Pet Clothing Refund and Returns Policy
Overview
Our return and refund policy is specifically designed for pet clothing products. Returns are accepted only for quality-related issues within 14 days of purchase. Due to the nature of pet products, items that pets have worn cannot be returned as they may develop odors and stains that prevent resale.
Eligible Refunds
To be eligible for a return, you must report quality issues within 14 days of receiving your item. Quality issues include but are not limited to:
- Manufacturing defects
- Incorrect sizing (if the product doesn’t match our size chart specifications)
- Missing components
- Damaged items upon arrival
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Return Process Requirements
For all quality-related returns, we require:
- Clear photos showing the product defect
- Order number or proof of purchase
- Brief description of the quality issue
Non-Returnable Situations
The following situations are not eligible for returns:
- Products that have been worn by pets
- Items damaged due to improper use
- Products without original packaging or tags
- Items returned after the 14-day quality inspection period
Refund Process
Once we receive and verify your quality claim:
- We will send a confirmation email acknowledging your claim
- Our quality control team will review the submitted evidence
- If approved, your refund will be processed within 7 business days
- The refund will be issued to your original payment method
Exchanges
We only offer exchanges for defective or damaged items. If you need an exchange for the same item, please email us at pawsblissau@gmail.com with your order details and quality issue evidence.
Shipping returns
If a return is approved:
- We will provide a return shipping label for quality defects that are our responsibility
- For sizing issues, customers are responsible for return shipping costs
Contact Information
For all quality-related inquiries, please contact our customer service team at pawsblissau@gmail.com.
