Privacy Policy
Last Updated: March 21, 2025
1. INTRODUCTION
Welcome to Pawsbliss. We respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.pawsbliss.com.au] and use our services.
Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.
2. INFORMATION WE COLLECT
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Place an order
- Subscribe to our newsletter
- Participate in contests, promotions, or surveys
- Contact our customer service
This information may include:
- Contact information (name, email address, mailing address, phone number)
- Billing and payment information (credit card details, billing address)
- Account credentials (username and password)
- Order history and preferences
- Pet information (type, breed, size, name)
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages viewed and time spent on our website
- Products viewed or searched for
- Links clicked
- Purchase history
2.3 Cookies and Similar Technologies
We use cookies, web beacons, and similar technologies to enhance your experience on our website. These technologies help us:
- Remember your preferences and settings
- Understand how you use our website
- Personalize your shopping experience
- Process your orders efficiently
- Analyze the performance of our website
You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
3. HOW WE USE YOUR INFORMATION
We may use the information we collect for various purposes, including to:
- Process and fulfill your orders
- Create and manage your account
- Provide customer service and support
- Send transactional emails (order confirmations, shipping updates)
- Send marketing communications (if you opt-in)
- Personalize your shopping experience
- Improve our website and product offerings
- Detect and prevent fraud or unauthorized access
- Comply with legal obligations
4. SHARING YOUR INFORMATION
We may share your information with:
4.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, marketing, and website hosting.
4.2 Business Partners
With your consent, we may share your information with our business partners who offer complementary products or services that may interest you.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request).
4.4 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
5. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. DATA RETENTION
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. YOUR PRIVACY RIGHTS UNDER AUSTRALIAN LAW
Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:
- Access: Request access to your personal information that we hold
- Correction: Request that we correct any inaccurate, incomplete, or out-of-date personal information
- Opt-out: Opt out of receiving direct marketing communications from us
- Complaints: Lodge a complaint if you believe we have breached the APPs or mishandled your personal information
We will respond to all requests within 30 days. There may be instances where we cannot grant you access to the personal information we hold; however, we will explain the reasons for this in our response.
To exercise these rights, please contact us using the information provided in the “Contact Us” section below. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs.
8. CHILDREN’S PRIVACY
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our records.9. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to read the privacy policy of every website you visit.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.
11. CROSS-BORDER DATA TRANSFERS
As an Australian business, we primarily store personal information in Australia. However, we may transfer your personal information to overseas recipients as described in Section 13. When we do so, we take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.
By providing your personal information to us, you consent to this transfer, storing, or processing of information outside of Australia.
12. CONTACT US
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:
Email: [pawsblissau@gmail.com]
Phone: [+61-0422778576]
ABN: [90261485973]
We will acknowledge receipt of any complaint within 7 days and will respond to all requests or complaints within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au Phone: 1300 363 992 Email: enquiries@oaic.gov.au
13. OVERSEAS DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information to overseas recipients, such as service providers or business partners located outside Australia. Before disclosing your personal information to an overseas recipient, we will take reasonable steps to ensure that the recipient does not breach the APPs in relation to your personal information.
The countries to which we may disclose your personal information include [list relevant countries where your data might be transferred, e.g., United States, Singapore, etc.].
14. NOTIFIABLE DATA BREACHES
In the event of a data breach that is likely to result in serious harm to any individuals whose personal information is involved in the breach, we will comply with the Notifiable Data Breaches scheme under the Privacy Act. This includes notifying affected individuals and the Office of the Australian Information Commissioner (OAIC).
